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Delivery
Every pair is made to order from your design. Production and delivery take about three weeks from the day you order, and we'll email you at every step — design review, production, and shipping with tracking.
Sizing
We offer men's, women's, and youth sizes on every model. Custom shoes can't be exchanged for a different size, so double-check the size guide on each product page before ordering. If you're between sizes, we recommend sizing up.
Returns & replacements
Made for you, made final. Every pair of Kix is made to order from your design — printed, assembled, and boxed just for you. Because no two pairs are alike, we can't restock a custom shoe, and all sales are final once your order enters production.
Change your mind? Move fast. You can edit or cancel your order for a full refund within 24 hours of purchase, as long as it hasn't entered production.
Defects: we make it right. If your shoes arrive damaged, misprinted, or with a manufacturing flaw, we'll replace them free — no return shipping, no hassle. Contact us within 30 days of delivery with your order number and photos of the issue, and a replacement pair goes into production right away. If a replacement isn't possible, we'll refund you in full.
What isn't covered. Normal wear, damage from misuse, incorrect sizes selected at checkout, and design choices as submitted (colors, spelling, logo placement you approved) aren't eligible for replacement. What you see in your design preview is what we print.